Great Work! You have uploaded all data for your offer

Amazing! You have uploaded all necessary data for your journey. Hereafter, we are going to go ahead and create your offer, optimise it for search engines and list it. Once we are ready to go we are going to send you a preview link for you to check up on the offer. This typically takes us about two weeks.

Do you have more than one offer?

If you have another journey, you can upload this straightaway as well. Just follow the same process as before. You can leave those fields that are the same across offers, e.g. lodging or surroundings, blank. We will copy these from your other offer for you.

Upload another offer

Details about the management of bookings

Do you want to know more about the next steps and frequently asked questions? In the following you can find further information and details:

In the next step, we are going to upload your trip on our platform based on the data you have just provided. So that your trip is perfectly optimized for search engines and optimally prepared for users on our platform, it may be necessary for us to adjust the descriptions of your trip at places. Before we publish your offer, however, you will have the option of tracking these changes in a preview and asking for an according change.

If you have enabled the option of immediate booking for your offer, the customer will procure the payment directly together with the booking. At this moment you will receive a confirmation and an overview of the booking as well as the name and email address of the customer. Please let us know if you need any further data from the customer!

At the same time we send the customer an official booking confirmation. A little later he receives another email from us with all important information about his travels.

If you have set your offer to be booked by request only, you will receive an email with every booking request for your offer. The email includes all details of the request. We kindly ask you to answer this email within 24 hours!

If you can confirm availability, we ask you to reserve the place for 48 hours. During these 48 hours, the customer has the opportunity to procure the payment and thus confirm the booking.

If you cannot confirm the booking request, we kindly ask you to suggest suitable alternatives that we could recommend to the customer, such as an alternative room category or a related time period that would still be available.

Did you know that offers with the option of immediate booking are booked almost twice as often? Just write us a message if you want to enable immediate bookings for your offer.

After a customer has successfully completed the payment, we will send you a confirmation of the booking as well as the name and email address of the customer. Please let us know if you need further data from the customer!

At the same time we send the customer an official booking confirmation. A little later he receives another email from us with all important information about his travels.

Payouts are processed every Friday. During the payout, we forward the entire payment amount minus our commission to your bank account. Unless otherwise agreed, payments will be made in local currency.

Unless expressly agreed otherwise, the commission pertains to the entire amount, including all booked extras.

Average payout processing time is 1-3 working days for transfers within the European Union and 3-7 working days for international transfers.

As soon as we have instructed the payment, you will receive a payment confirmation from our side. Together with this, you will also receive a completed invoice for the commission amount. All other administrative and tax steps, including the invoicing of customers, are processed as usual and in compliance with the legal requirements of your country.

If something changes in your offer – for example the itinerary or additional activities – just write us a message detailing the according changes. We will adapt your offer accordingly.

If you make price adjustments, you can simply let us know and we will revise your prices accordingly. Please note, however, that we always offer customers a binding best price guarantee. This means that the price advertised by us must be the same as the price on your website. In addition, the price on our website is binding. This means that we cannot retroactively consider price changes that you have not notified us of for new bookings or inquiries.

One of the advantages of our platform is that our customer happiness team is in the ideal position to help everyone find the trip that perfectly suits their needs. We know your offer and can give customers objective recommendations so that they are completely satisfied with their travel experience.

If customers ask questions about your offer, we usually answer them directly. If we don’t know the answer, we’ll forward the question to you. If a customer contacts you directly, you are of course welcome to answer them directly and simply let us know that the customer has contacted you directly.

Together with the booking confirmation, customers receive your contact details so that they can contact you directly if they have any questions about their booking or their mode of arrival. Nevertheless, it commonly happens that booked customers still write us should they have any questions. In this case, we will either answer the question directly or forward it to you.

Please understand that, for reasons of data protection law, we are only allowed to pass on customer data, such as email address or telephone number, to you if you need this data to perform your services as described. This is the case, for example, if the customer has booked a transfer service with you and you need the data to organise such.

If you have received customer data, you are required to treat it confidentially and only to fulfil the services that the customer has booked with you. Using the data for advertising purposes has not been approved by the customer and breaches data protection laws.

If you are forced to adjust or cancel a booking that has already been confirmed, please contact us first and not the customer. If you first contact the customer, it is very difficult for us to react to this and do our part to avoid frustration on behalf of the customer.

Together we can work out a solution that will satisfy the customer and ensure customer satisfaction. We keep an eye on both your interests and those of the customer.

Do you have any other questions? 

If you have any other questions about the next steps or the management of bookings, you can always just get in touch with us.

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